Global Benchmark

How delivery apps are adapting their service during the COVID-19 pandemic?  

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Trends and good practices in 47 delivery apps for food, supermarket and drugstore items around the world.

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47

Apps reviewed

+30

UX experts

17

Contries

13

Companies

47

Apps reviewed

+30

UX experts

17

Countries

13

Companies

Apps, beyond the interface.

Which decisions created greater value for the people and linked responsibly all of their stakeholders.

Health and care measures.

Management of the information during the pandemic.

Adaptation and key strategies in costumer service.

Social and economic impact initiatives.

User-centered design: Best practices

Which are the ones that stand out globally?

We evaluated the usability of the most popular apps in 17 countries, their look and the ability to generate emotions, as well as the service experience and customer support.

Find out the full app ranking in the report!

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Top 3 UX Score

Gojek (GoFood) Indonesia

97%

Halodoc Indonesia

95%

Doordash United States

95%
Top 3 CX Score

Instacart United States

87%

Gojek (GoFood) Indonesia

84%

11St.  Corea del Sur

84%

Glovo · Uber Eats · Cornershop · Doordash · Amazon Prime Now · Swiggy · Walmart · Rappi · Instacart · Merqueo · Morrisons · Takealot · Albert Heijn · Esselunga a Casa · GoFood (Gojek) · Coupang Eats · Pedidos Ya! · Deliveroo · Woolworths · 11St. · Baemin · Postmates · Thuis Bezorgd · Big Basket · Swiggy · Zomato · Happy Fresh · Halodoc · The Food Assembly · Jumia · Domino’s · Konga · Pyszne · Sainsburys · Ucook · Banabi · Istegelsin · Getir

Argentina · Australia · Chile · Colombia · South Korea · United States · The Netherlands · India · Indonesia · Italy · Kenya · Mexico · Nigeria · Poland · United Kingdom · South Africa · Turkey

#UsariaResearch  #GlobalBenchmark @UsariaUX @UXalliance

We led this study hand in hand with twelve of our allies from the UXAlliance global network.

The world's largest network of lead user experience companies.

The world's largest network of lead user experience companies.

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Latin American research and strategic design consultant located in Colombia and Mexico
more information
Colombia, Bogotá D.C.
+57 (1) 621.53.45>
México, México City
+52 (81) 1107.1378

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Latin American research and strategic design consultant located in Colombia and Mexico
More information
Colombia, Bogotá D.C.
+57 (1) 621.53.45
México, Mexico City
+52 (81) 1107.1378

Terms and Conditions Privacy Policy

Would you like a study like this or that we present this in your company?Let's Talk!